I'm in ITIL v3 Fundamentals training this week. As process management goes, it's relevant but kind of dry. -- Update on Friday 5/2/08 -- I finally finished the class and took the test for ITIL v3 Fundamentals certification. I won't know for 5 business days if I got it. I think I did OK on the test. If my understanding is correct, I am fully qualified to follow a service management conversation without being lost and to take the continuing classes that will enable me to actually do something with ITIL and process improvement. As they say, I have enough knowledge to be dangerous. But then again, they've been saying that for years -- and about a lot of subjects.